At HighSpin, we understand the importance of having a responsive and supportive service team to cater to your needs 24/7. Below, you will find various ways to contact us for any queries or issues.
Support Availability
We are available through live chat within our platform at all times. If you prefer emailing, please use Our aim is always to respond as soon as possible but no later than 96 hours in the event of a formal complaint where possible.
Live Chat Support
For immediate assistance, we encourage the use of our live chat service available directly within your account dashboard. Please note that English support via this channel is guaranteed at all times due to its direct integration with our global team’s operating schedules.
Email Support
If you prefer communicating over email for matters such as verification or technical queries, please don’t hesitate to reach us at . We strive to respond within 24 hours of receipt but encourage patience in case of higher volumes during peak periods.
Help Centre & FAQ
For immediate solutions and answers to frequently asked questions related to various topics including our responsible gambling features and general game information, we suggest visiting your personal dashboard's help section or referring to the links provided on relevant pages for access to detailed FAQs and guides. We continually update this resource with new content based on user feedback.
Verification Support
For assistance with any verification steps required as part of our anti-money laundering policies, kindly refer to your account’s in-app notifications or email communications directly addressed to you by our system. If these do not provide the necessary clarity for some users, please reach out through either live chat or via We will guide you step-by-step.
Responsible Gambling Assistance
If at any point you feel like gaming is negatively impacting your daily activities and well-being, we urge you to contact us directly as soon as possible. Our platform supports multiple self-exclusion periods lasting from 24 hours up until indefinitely based on the level of concern expressed by the user in our records. This safeguard allows for individualised support tailored specifically around each player's situation.
Technical Support & Device Compatibility
For any issues related to gaming performance, accessibility via different devices or browsers, please feel free to contact us through live chat where we will provide troubleshooting guidance and possibly refer you directly to a specialist if necessary due to the vast variety of technology available.
Escalation Procedures
In cases requiring more extensive intervention beyond direct support services like our customer care team, escalated issues may be referred internally for further action. Please rest assured that these matters are dealt with diligently by us and our trusted partners in accordance with global industry standards and best practices to ensure every client receives fair treatment.
Communication Response Expectations
We will respond promptly based on the time of your day if possible but please allow up to 96 hours within which a detailed response addressing all elements of your query should be expected. If you feel the need for more immediate attention after this period, we ask that you kindly reach back out so we can provide further assistance tailored around any emergent circumstances affecting our global team’s support capacity.
Security Assistance & Mobile/Desktop Support
Regarding security and specific player account protection issues or problems related to mobile/desktop compatibility with HighSpin services in general, please do not hesitate to contact where relevant. Your safety is paramount to us.
In case the live chat feature fails for any reason while available to you, kindly refer your concerns to the email address above to be looked into as soon as we can respond within 96 hours when receiving complaints requiring more complex resolutions that fall beyond our real-time direct support scope described elsewhere on this page.
